Frequently Asked Service Questions

It's generally recommended that drivers change their oil every 5,000 to 10,000 miles or every 6 to 10 months because most Lexus models require synthetic oil to be used. Drivers will still need to check the oil regularly and top it off when the levels become low to ensure all of the parts in the engine are lubricated. Vehicles that are used for off-roading require oil changes every 5,000 miles to maintain the operation of the engine. For the most accurate information, be sure to check your owner's manual or contact us today.

Our Maintenance Department offers routine scheduled maintenance to prevent potential issues from developing on the vehicle. Our trained technicians can perform tire rotation, visual inspections, oil changes, road tests, repair or replace the brakes, replace the cabin air filters, inspect or adjust all fluid levels and more. Feel free to contact us if you’re still unsure.

Tires need to be replaced when there's low tread, which is typically less than 2/32” of depth. Systems like traction control and anti-lock brakes on Lexus models rely on the traction of the tires to keep the vehicle operating safely. We use genuine and quality Lexus parts with the labor that is performed. Here's a tip on how you can check your tire tread. Use the penny test as general guide (if Abe Lincoln head and hair are fully visible then we'd recommend to replace tires).

Depends on warranty type. Eg, warranty for a brand-new car vs certified-preowned may vary. The warranty that is included covers most repairs if they're not related to damage or negligence from the driver. The timeframe fully covers most mechanical issues that develop until the warranty expires. If you would like to ask if a particular repair is covered, be sure to contact our service department.

We're open from 7:00 AM to 6:00 PM Monday through Friday. On Saturday, you'll find us open from 7:00 AM to 5:00 PM. Sorry, but we're closed on Sunday. Feel free to call our service number at 833-667-9632 if you're still unsure about our open hours.

Even the high-quality design and construction of Lexus models are prone to having recalls at times. The manufacturer is responsible for covering the costs. Our dealership has a directory of recalled Lexus vehicles. You should receive an email or a letter in the mail notifying you of the necessary repairs.